Technical Support Manager - Help Desk Manager - Telephony - VOIP Technical Support Manager - Help Desk Manager - Telephony - VOIP - Telecom - Helpdesk Analyst - Skills Required - Help Desk Manager, Technical Support Manager, Telephony, Telecom, VOIP, Legacy, Excel, TDM, IP
Technical Support Manager - Help Desk Manager - Telephony - VOIP - Telecom - Legacy - Helpdesk Analyst - PBX
If you are a Technical Support Manager with a Telecom background and 5+ years' experience, please read on!
Our company ranked as one of Inc. 500's fastest growing companies in the area for 2009. We have a solid, high-end customer-focused team and our looking for a qualified Tech Support Manager/Project Manager to lead our Helpdesk Support Teams.
Responsibilities:
- Manage our Projects- Our clients our mid-sized companies and you will head up our team projects of telephony installation, maintenance and support
- Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
- Evaluate new information systems products or services and suggests changes to existing products or services to better aide the end user.
Must have skills:
- Must have 5+ years' experience managing teams in a technical support/customer service environment.
- Experience of the latest network and desktop operating systems remote management and monitoring and help desk software.
- At least 3 years in technical product support or information systems environment supporting business-to-business customers.
- Knowledge of Legacy and Voice and Data products, Managed and Hosted Solutions, VOIP, Concepts of TDM, VoIP, SIP, H.323, and other Telephony technologies
- Excellent verbal and written communications with outstanding analytical and problem solving skills are essential to represent this position.
What's in it for you?
- Excellent company to work for! We are a growing, entrepreneurial company with a business casual environment.
- Great pay with benefits and yearend bonus potential
-Teamwork and energy are key! We are looking for solid skills, good communication and great team players!
So, if you are a Technical Support Manager with telephony experience, please apply today! We're focusing on locals for immediate interviews. CyberCoders, Inc is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. |