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Technical Specialist
Permanent
Major Accountabilities
Technical Expertise
Technical specialists are expected to consistently exhibit exceptional technical skills in open source/web technologies
Technical specialists are to utilize and showcase superior systems administration knowledge and skills
Technical specialists are to provide Tier II technical expertise for both internal needs and customer needs
Customer Advocacy
Technical specialists are to effectively assist customers with their technology requirements through collaborative methods
Technical specialists are to showcase the ability to always understand the customer's perspective and respond accordingly with respect and integrity
Technical specialists will exhibit a continuous willingness to go the distance for the customer while balancing both the interests of the customer and the interests of the company
Knowledge & Learning
Technical specialists will show a regular desire to take on new technical and non-technical challenges with the goal of expanding their individual knowledge, skills, and abilities
Technical specialists will strive to gain additional training and knowledge in an effort to move towards the role of technical engineer
Technical specialists will actively seek out methods for expanding their knowledge and skills beyond company provided or company mandated learning initiatives
Technical Skills Requirements
Note: This is not an all-inclusive list.
One to two years experience with Linux (Preferably RHEL) and Open Source (preferred)
Understanding of various web applications (Apache, J2EE, etc)
Understanding of IP and LAN & WAN connectivity and administration
Understanding of DNS, HTTP, mail protocols
Understanding of Firewall security systems basics
Physical hardware administration in an enterprise environment (preferred)
User administration experience and knowledge
Understanding of networking concepts
Experience with standard package installations
Basic command line experience
Experience with enterprise monitoring systems (preferred)
Non-Technical Skills Requirements
Associate's degree or Trade School certificate in a related field. Bachelor's degree in a technical discipline preferred.
Understanding of quality customer service
Shift/schedule flexibility
Ability to have fun in a hectic environment and put customer needs first
Excellent organizational skills and ability to adapt easily
Outstanding problem solving skills
Ability to prioritize and work around deadlines
Superior communication and interpersonal skills and ability to work well within a team
Ability to communicate effectively through written communication
Must be flexible, dependable, and able to multi-task with priority
Ability to remain professional, confident, and patient at all times
Must be a team player
Willing and able to learn new job functions and knowledge
Ability and desire to stay current on new technologies
Ability to function in a fast-paced environment
Ability to think on your feet and adhere to a strict SLA at all times
Location
Missouri, St. Louis
Country
United States of America
Company
ISSG, Inc. - Information Systems Services Group
Contact
ISSG, Inc. - Information Systems Services Group
Web Link
http://www.issginc.com
Reference
JS2743
Posted Date
05/26/2011 01:06:00
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