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 Job Detail


Technical Specialist  

Major Accountabilities

Technical Expertise
  • Technical specialists are expected to consistently exhibit exceptional technical skills in open source/web technologies
  • Technical specialists are to utilize and showcase superior systems administration knowledge and skills
  • Technical specialists are to provide Tier II technical expertise for both internal needs and customer needs

    Customer Advocacy
  • Technical specialists are to effectively assist customers with their technology requirements through collaborative methods
  • Technical specialists are to showcase the ability to always understand the customer's perspective and respond accordingly with respect and integrity
  • Technical specialists will exhibit a continuous willingness to go the distance for the customer while balancing both the interests of the customer and the interests of the company

    Knowledge & Learning
  • Technical specialists will show a regular desire to take on new technical and non-technical challenges with the goal of expanding their individual knowledge, skills, and abilities
  • Technical specialists will strive to gain additional training and knowledge in an effort to move towards the role of technical engineer
  • Technical specialists will actively seek out methods for expanding their knowledge and skills beyond company provided or company mandated learning initiatives

    Technical Skills Requirements

    Note: This is not an all-inclusive list.
  • One to two years experience with Linux (Preferably RHEL) and Open Source (preferred)
  • Understanding of various web applications (Apache, J2EE, etc)
  • Understanding of IP and LAN & WAN connectivity and administration
  • Understanding of DNS, HTTP, mail protocols
  • Understanding of Firewall security systems basics
  • Physical hardware administration in an enterprise environment (preferred)
  • User administration experience and knowledge
  • Understanding of networking concepts
  • Experience with standard package installations
  • Basic command line experience
  • Experience with enterprise monitoring systems (preferred)

    Non-Technical Skills Requirements
  • Associate's degree or Trade School certificate in a related field. Bachelor's degree in a technical discipline preferred.
  • Understanding of quality customer service
  • Shift/schedule flexibility
  • Ability to have fun in a hectic environment and put customer needs first
  • Excellent organizational skills and ability to adapt easily
  • Outstanding problem solving skills
  • Ability to prioritize and work around deadlines
  • Superior communication and interpersonal skills and ability to work well within a team
  • Ability to communicate effectively through written communication
  • Must be flexible, dependable, and able to multi-task with priority
  • Ability to remain professional, confident, and patient at all times
  • Must be a team player
  • Willing and able to learn new job functions and knowledge
  • Ability and desire to stay current on new technologies
  • Ability to function in a fast-paced environment
  • Ability to think on your feet and adhere to a strict SLA at all times
  • LocationMissouri, St. Louis
    CountryUnited States of America
    CompanyISSG, Inc. - Information Systems Services Group
    ContactISSG, Inc. - Information Systems Services Group
    Web Link
    Posted Date05/26/2011 01:06:00
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