Manage the revenue cycle functions that occur prior to services being provided (Front End). Manage both the operations and staff of the Patient Business Services Department (PBS) and the Financial Services Review Unit (FSRU). Responsible for developing and implementing controls, policies, and procedures to ensure best practices and efficient operations of all Front End processes. Facilitate business practices and technology for financial and operational improvement to ensure effective financial management and customer service.

Essential Functions:
Responsible for efficient and effective day to day operations for Patient Business Services, Insurance Verification, and Workers Compensation authorizations. Provide oversight and resolve employee and departmental issues including staffing, resource allocation, and performance standards. Develop measurable short and long term goals for areas of responsibility and execute on reaching goal outcomes
Manage revenue cycle projects and initiatives important to the business success of the organization. Determine project objectives, define project scope, and establish the framework for managing project activities. Ensure implementation and communication of project related outcomes
Serve as regional sponsor on national Front End revenue cycle initiatives. Participate in the execution of program wide best practices with an emphasis on process improvement and efficiency. Provide regional leadership with assessment on national initiatives with regional impact
Provide backup support to PBS Supervisors as needed by ensuring that patient registration and check-ins are processed accurately, and fees are collected, processed, and reconciled in a timely manner. Communicate with staff to ensure accurate Front End processing, and excellent customer service is provided to patients and visitors
Function as part of the Revenue Cycle management team to influence departmental goals and objectives. Communicate with peer managers working on interconnected projects or objectives. Lead cooperative efforts to accomplish gain cooperation of peers. Provide input in development of departmental policy

Qualifications
Basic Qualifications:
Bachelor's degree in Business Administration or equivalent related experience
A minimum of 5 years of Health Care revenue cycle experience
A minimum of 3 years of experience in a supervisory or management role
Strong critical thinking skills
Excellent verbal and written communication skills
Knowledge and experience with medical billing regulations and requirements

Primary Location: Ohio-Parma-Parma Medical Center 12301 Snow Rd.

Scheduled Hours (1-40): 40

Shift: Day

Working Days: Mon-Fri

Working Hours Start: 8:00am

Working Hours End: 5:00pm

Schedule: Full-time

Job Type: Standard

Employee Status: Regular

Employee Group: Salaried Employees

Job Level: Manager with Direct Reports

Job: Accounting Finance and Actuarial Services

Public Department Name: Patient Business Services

Travel: Yes 10% of the time

Job Eligible for Benefits: Yes
External hires must pass a background check/drug screen. We are proud to be an equal opportunity/affirmative action employer.