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Remedy Developer  

Permanent
Job Title: Remedy Developer
SBU: SPS - BPS

Country: United States

State: New Jersey

City: Jersey City

Location: Jersey City-2 JSQ

Employment Status: Full Time - Permanent

Job Description:
(Description)
Overall: Key resource to join a team of Remedy Developers in the support a large Remedy enterprise consisting of over 25 Servers and over 6,000 internal and external users across the globe. Focus is on the design, development, maintenance and support of BMC Remedy applications, both custom and out of the box. Ideal candidates will have a strong knowledge of the ITSM/CMDB applications. Key responsibilities will include transforming business requirements into designs, design applications and enhancements within the Remedy environment. This resource will work with cross-functional departments.

Main Responsibilities:
 Develop and customize the Remedy application according to specifications using BMC Remedy's Developer Studio.
Participate in requirements gathering and perform analysis, design, development, testing and deployment of new workflow/applications.
Adhere to company development standards and change processes.
Provide development documentation and coordinate moving code between development, QA and production Servers using Remedy Migrator.
Provide support for the Remedy Help Desk and interact with users in identifying and resolving Remedy issues.
Coordinate with users to demonstrate new functionality and obtain user acceptance against requirements.
Perform data imports from other databases to Remedy.
Assist with software upgrades and maintenance upgrades on all Remedy/Web Servers.
Assist in configuring and installing Web Servers to deploy Web-based access to Clients, as well as, web reporting capabilities.
Design, customize and develop custom reports utilizing Crystal Reports and Remedy's Report Writer.
Develop training documentation and facilitate formal training sessions for medium to large groups of users.
Troubleshoot issues and defects within the Remedy application
Administrative functions, including the creation of User accounts and assigning permissions.

Qualifications Required:
(Experience, Skills, Academic)
Basic Qualifications:
3+ years demonstrated experience as a Remedy Developer; skilled in developing and/or customizing Remedy forms, active links, filters, escalations, menus, etc.
Experience working with Remedy ARS version 7 or higher
Experience working with Remedy's Mid-Tier version 7 or higher
Solid experience in the design, specification, development and deployment of Remedy ARS based solutions
Build and maintain effective working relationships with co-workers. Work as an effective team member stressing collaboration and mutual support.
Experienced with Microsoft applications including NT Server and MS SQL Server.
Customer Support experience.
Excellent communication skills, both oral and written.
Team player.

Preferred Qualifications:
2+ years experience implementing and administering Remedy ITSM, including at least Incident Management and Change Management
Demonstrated experience developing application workflow for ITSM
Demonstrated experience with Atrium CMDB
Experience integrating other technologies or tools with Remedy
ITIL certified

Education: Some College

Experience Range: 3 - 5 years

Job Category: Service Delivery

Area of Interest: Service Delivery
LocationJersey City New Jersey
CountryUnited States of America
CompanyBroadridge
ContactRecruiter
ReferenceJS
Posted Date05/26/2011 13:16:56
 
 
 
 
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