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Product Support Engineer - Networking, TCP/IP, Routers, Linux  

Permanent

Product Support Engineer - Networking, TCP/IP, Routers, Linux Product Support Engineer needed for a top Networking company - Networking, TCP/IP, Routers, Linux - Skills Required - Support Engineer, Product Troubleshooting, Networking, TCP/IP, Routers, Switches, Linux/Unix, Network Administration, Network Security, Nmap/Nessus/tcpdump

Product Support Engineer needed for a top Networking company - Networking, TCP/IP, Routers, Linux, Network Access Control, Network Security

Based in Cupertino, CA, we are a leader in the Network Access Control space and Intrusion Prevention products. Our customers are primarily Network, Security and System Administrators within Fortune-1000 enterprises. As the company's front face with these technical customers, you too will be expected to be technical and motivated to interpret complex software and network problems that span across multiple client and server platforms.

Due to growth, we are looking to hire for an experienced Sr. Product Support Engineer. The job of a Sr. Product Support Engineer is responsible for representing the Support Organization to our customers. The Sr. Product Support Engineer is responsible for assessing product support issues in accordance to best practices. Debugging and analysis is performed via the telephone as well as electronically. Successful candidates will possess excellent verbal and written communication skills, as well as a high degree of analytical and investigative skills. Must be motivated to interpret complex software problems that span across multiple client and server platforms.

Responsibilities
Ensure customer response SLA's are maintained
Maintain trouble ticket system to track customer correspondence
Work with other support engineers to solve complex software issues
Assist in training development and delivery as part of the global service activities
Participate in the product's Beta support effort
Generate and review knowledgebase articles.
Engage with customers for training and general information exchange
Build and maintain an expert-level of product knowledge

Skills:

  • Minimally 3-5 years of expert knowledge of TCP/IP and network terminology and architecture.
  • High level knowledge of Linux/UNIX operating systems
  • Experience with tools such as Nmap, Nessus, and tcpdump
  • 5 years enterprise network administrator experience
  • 2 years enterprise network security experience.
  • Analytical troubleshooting skills
  • Ability to prioritize work orders while maintaining customer SLA's
  • Knowledge of security standards and procedures.
  • Basic knowledge of Scripting
  • Ability to travel domestically and internationally (only 5-10%)
  • Security industry certifications such as CISSP preferred.

For your hard work, you will be rewarded with an offer that will include an strong base salary ($80,000 - $110,000), Stock Options, a comprehensive benefits package, 401k matching, 2 weeks for vacation, 14 paid holidays, a great and fun working environment, and other cool perks! Interviews are occurring this week and early next week, so apply now if you are interested.

CyberCoders, Inc is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

LocationCupertino, CA
CountryUnited States of America
Rate$80k - $110k
Employment AgencyCybercoders.com
ContactRoy
EmailContact This Employment Agency
ReferenceJSRM-SUPPORTENGR-CA
Posted Date05/21/2011 08:31:24
 
 
 
 
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