Job Description:
Our financial client is seeking an Open Systems Engineer. This position requires extensive subject matter expertise and skills in the Avaya and/or Aspect Dialer product suite.

Skills:
1- Previous Aspect Unified IP experience
2- Circuit & Carrier experience
3- Previous Contact Center experience
4- Previous Dialer experience (Aspect Conversations; Avaya PDS)
5- Server Support/Server OS
6- FTP/SFTP experience

Value Add Experience:
1- Aspect Advanced List Management
2- Aspect eWFM
3- Aspect Enterprise Campaign Manager

Roles and Responsibilities:
-Engineering and designing call center solutions on the Avaya and Aspect auto dialer, OnQ, Calltech & WFM platforms.
-Knowledge of PBX, CMS, T-Server, Network and Server Builds. Coordinate with the appropriate cross impacted units and 3rd party suppliers to design and implement infrastructure solutions to support Contact Center projects.
-Assist Project Managers in the end-to-end process for destination moves and hardware/software builds and upgrades.

ABOUT TEKMARK GLOBAL SOLUTIONS, LLC
Tekmark Global Solutions, LLC provides information technology, telecom services, and business solutions to abroad range of Fortune 100 and Fortune 500 companies worldwide. Tekmark's client list is comprised of top companies in the telecommunications, financial services, technology, insurance, health care, pharmaceutical, and logistics industries, as well as state and city government. Tekmark's expertise lies in developing and integrating information systems, operating and improving technology and business processes, and helping clients evolve to the next generation of technologies. As one of the largest privately held technology and telecom solutions providers, Tekmark delivers innovative, cost-effective, results-driven solutions to help clients excel in their market place.