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MPS Support Account Manager  


MPS Support Account Manager (Lotus Notes) MPS (Mobile Platform Services)

The role of Support Account Manager within the MPS department will provide technical
support services to Vox Mobile's Mobility Managed Infrastructure client base.

The Support Account Manager will support the sever connectivity between the BlackBerry Enterprise Server and Lotus Notes Environments. Also included but not limited to in this role will be troubleshooting, system installations, remote administration and training. It will be asked that the Support Account Manager provides clear and complete documentation of the client user issues and requests as well as the proper transferring and escalation of vendor/manufacturer issues when deemed appropriate.

Requirements & Knowledge
3+ years as a BlackBerry BES Administrator
Experience installing or migrating from one version of BES to another
3+ years experience as a Lotus Notes/Domino Administrator
Microsoft Exchange Administrator a plus
Proven career history of progression, stability and advancement a plus
Provide technical support services to our Mobility Managed Services customer base,
including troubleshooting and training.
Support the server connectivity between BlackBerry Enterprise Server and the Lotus
Notes environment
Work closely with other team members to gain knowledge and transfer support
information within the team.
Troubleshooting, along with providing clear and complete documentation of user problems and requests, and proper transferring and escalation of carrier and vender/manufacturer issues when appropriate.
Effective use of Support Center tools and systems including Parature incident management
system, I3 ACD, Vox Mobile's knowledgebase, receiving database, shipping sites,
and Microsoft Word, Excel, and Access.
Meets established metrics of phone usage and ticket handling.
Continue technology training by actively pursuing other Certifications. Role Required Certs:

BlackBerry Certified Server Support Specialist (BCSSS); BlackBerry Certified System Administrator (BCSA); BlackBerry Certified Solution Designer (BCSD) (All)

MCSA or MCSE (All); Microsoft Certified
IT Professional (MCITP) in Messaging (Exchange Specialist Only)

IBM Certified Advanced System
Administrator (Lotus Notes Specialist Only)

Good Enterprise Systems Administrator

Please submit resumes and salary requirements to Vox Mobile's Executive & Technical Recruiter

Vox Mobile specializes in Mobile Technology Management. Our services are segmented
into Mobile Platform Services, Mobile Managed Services, and Mobile Engineering.

We have extensive experience in provisioning, supporting and processing the financial allocation of enterprise clients mobile workforce. We have over 100 contracted clients with over 100 more that we do business with in a transactional relationship.

Elite  BlackBerry Alliance Partner, BES 5.0 Migration Service, Good Technology Platinum Partner, iPhone, iPad, Android Management, Mobile Application Development

LocationCleveland, OH
CountryUnited States of America
Rate$45k to $56k
Employment AgencyVox Mobile
EmailContact This Employment Agency
Posted Date05/25/2011 22:33:15
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