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Incident Management Support Specialist
Contract
Provides second level technical support services to first-level help desk agents and resolves complex desktop product and service problems
Technical support responsibilities include:
Researching, troubleshooting and remediating problems with electronic software delivery,
Hard disk encryption
Group policy objects
Desktop configuration
Web browser configuration
Application compatibility issues
Minimum Qualifications
Three to five years experience with the following technologies:
Microsoft Active Directory and group policy management, Microsoft Systems Management Server, Microsoft Remote Installation Services (RIS), Microsoft Windows Server 2003, Microsoft Windows XP and Windows 7 operating systems, desktop hard disk encryption. Microsoft Certification(s) is a plus
Advanced understanding of technologies used to support a corporate desktop environment (eg operating systems, network, database, security, and enterprise systems management).
Critical Skills
Ability to plan, schedule and monitor work activities in order to meet time and quality targets
Ability to rapidly absorb new technical information and apply it effectively
Ability to think analytically and use systematic approaches to problem solving
Ability to work to required standards
Ability to understand and use the appropriate methods, tools and applications
Dedicated to meeting the expectations and requirements of internal and external customers
Ability to establishes and maintain effective relationships with customers based on trust and respect
Ability to comply with all policies and procedures for testing, documenting and implementing desktop-related changes into the production environment
Work Hours and Conditions
8:00 a.m. to 5:00 p.m., Monday through Friday.
On-call for management support of production operation issues
Overtime as required by project schedules or management
Location
Missouri, St. Louis
Country
United States of America
Company
ISSG, Inc. - Information Systems Services Group
Contact
ISSG, Inc. - Information Systems Services Group
Web Link
http://www.issginc.com
Reference
JS2797
Posted Date
05/19/2011 01:03:16
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