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Incident Management Support Specialist  

Provides second level technical support services to first-level help desk agents and resolves complex desktop product and service problems

Technical support responsibilities include:
  • Researching, troubleshooting and remediating problems with electronic software delivery,
  • Hard disk encryption
  • Group policy objects
  • Desktop configuration
  • Web browser configuration
  • Application compatibility issues

    Minimum Qualifications
    Three to five years experience with the following technologies:
    Microsoft Active Directory and group policy management, Microsoft Systems Management Server, Microsoft Remote Installation Services (RIS), Microsoft Windows Server 2003, Microsoft Windows XP and Windows 7 operating systems, desktop hard disk encryption. Microsoft Certification(s) is a plus
  • Advanced understanding of technologies used to support a corporate desktop environment (eg operating systems, network, database, security, and enterprise systems management).
    Critical Skills
  • Ability to plan, schedule and monitor work activities in order to meet time and quality targets
  • Ability to rapidly absorb new technical information and apply it effectively
  • Ability to think analytically and use systematic approaches to problem solving
  • Ability to work to required standards
  • Ability to understand and use the appropriate methods, tools and applications
  • Dedicated to meeting the expectations and requirements of internal and external customers
  • Ability to establishes and maintain effective relationships with customers based on trust and respect
  • Ability to comply with all policies and procedures for testing, documenting and implementing desktop-related changes into the production environment

    Work Hours and Conditions
  • 8:00 a.m. to 5:00 p.m., Monday through Friday.
  • On-call for management support of production operation issues
  • Overtime as required by project schedules or management
  • LocationMissouri, St. Louis
    CountryUnited States of America
    CompanyISSG, Inc. - Information Systems Services Group
    ContactISSG, Inc. - Information Systems Services Group
    Web Link
    Posted Date05/19/2011 01:03:16
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