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Applicants must be eligible to work in the specified location
Helpdesk Technician
Contract
A KForce client is currently seeking contract Helpdesk Technician to provide quality service and customer satisfaction to user community. The consultant will be responsible for diagnosing, troubleshooting and providing solutions to incidents related to hardware, software on both OSX and Windows platforms. The consultant will field telephone, email and personal requests for technical support providing prompt and thorough solutions. The consultant will be required to maintain a record of work performed and document workarounds where applicable, liaise with third party service providers to ensure work orders are executed to user satisfaction, and work closely with 2nd level support teams to provide solutions, and assist with other duties as required.
Required Skills:
1-3 years of experience providing support in a customer facing support related environment
Knowledge of MS Windows XP and 7 as well as MAC OSX Leopard and Snow Leopard
Knowledge of troubleshooting MAC and OC desktop hardware platforms
Proficiency in installing and troubleshooting MS Office, Adobe products on Windows and OSX Operating Systems
Excellent communication, multi-tasking, and organizational skills
Knowledge of the following skills is a plus: Blackberry Enterprise Server, Juniper SSL-VPN, Symantec Ghost, Symantec Anti-Virus Corporate Edition and basic usage and reporting in Microsoft Systems Center Configuration Manager
Location
Stratham, NH
Country
United States of America
Employment Business
Kforce Professional Staffing, Inc.
Contact
Kforce Professional Staffing, Inc.
Reference
JS1438~AQG~1057330T1~99
Posted Date
05/23/2011 16:45:37
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