Our client is seeking a Helpdesk Specialist to provide technical assistance to computer system users. Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Major Job Duties and Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• Support and maintain user account information including rights, security and systems groups
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Education/Experience:

• Associates degree in computer related field or equivalent training required
• Entry level - 2 years experience required

• Exercises minimal independent judgment with direction from supervisor

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)
• Basic ability to work independently and manage one's time (Required)
• Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software (Preferred)
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and Internet directory services software (Typically required)