At TimeKeeping Systems, employment is about the person, not the job duties. Here's what customer support means at our company:

• Listening to the customer
• Understanding our products and helping the customer find the best solution
• Keeping your promises
• Expecting more of yourself than your customer does

• Offering the solution that's best for the customer - even if it's not the most profitable for us
• Finding a way to say yes, but also knowing when to say no
• Being the customer's enthusiastic advocate within the company

• A Laser focus on taking care of the customer
• Knowledge of network-based software, Microsoft server operating systems, and SQL databases
• Background in PC-based technical support
• Great writing skills
• A sense of humor

• Answer customers' product questions
• Communicate with customers by phone and e-mail
• Provide level 1 technical support
• Perform other office duties including quote preparation and order entry

• Competitive pay and great benefits including medical, group benefits, and 401(k) with match
• Fellow employees who care about helping you succeed
• An environment where working hard is important but so is enjoying what you do

We believe in hiring the best. If you are one of the rare breed we are seeking, write me.

To be considered, your salary history and a compelling cover letter must accompany your resume.