Client Service Managers (CSMs) provide exceptional service to our clients in their primary role of development and maintenance of business relationships. The CSM also manages the execution of the major project work as the BrandMuscle solution is implemented. Exemplary client management skills are essential for success in this position.

Under general direction, the CSM's responsibilities include:

• All aspects of implementation of the BrandMuscle solution for a specific client or clients.
• Expanding the client relationship through proactive and innovative project management, driving internal contacts to ensure timely deliverables to the client, and strategizing with clients for future business opportunities.
• Overseeing projects of a complex nature, including assigning individual responsibilities for the project team, identifying appropriate resources needed and developing schedule to ensure completion of projects.
• Interfacing with all teams impacting projects for the client, including end users, product development and client service.
• Ensuring adherence to quality standards and reviewing project deliverables.
• Recommending and taking action to direct the analysis and solutions of client issues and problems.
• Providing ongoing feedback and assessment of project status and issues to managers and executives.

Requirements:

Bachelor's Degree required, Internet experience a plus. Some travel is required.

Must be thoroughly computer literate and able to learn new software quickly.

Experience:

Three to five years ad agency account service or client side advertising management experience desired. Complete understanding of advertising and print production processes are also preferred.

Please submit cover letter and Resume to HR manager. Reference job CSMR-0511.