Our client is in need of several Bilingual Customer Service Representatives. Candidates must read, write and speak Spanish fluently! Selected candidates will go through a one-day training to service address change and card replacement calls for the state of Florida. Duties include: responds to customer verbal and/or written inquiries; records details about customer inquiries; helps resolve complicated customer complaints; and coordinates and expedites customer inquiries to other departments for resolution. The duration is 3-6 months.

Shifts include:

• M-F, 9:30AM-6PM
• M-F, 8:30AM-5PM
• M-F, 8AM-4:30PM
• M-F, 7:30AM-4:00PM
• M-F, 7AM-3:30PM

• Must read, write and speak Spanish fluently
• Minimum of one year of customer service, call center, or banking experience
• Must have an average of 12 months of job stability
• Excellent communication skills, both written and oral
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Ability to work in a structured environment and adhere to regulatory and compliance requirements
• Strong interpersonal skills; professional, courteous, friendly, and empathetic
• Ability to use basic business mathematics calculations
• Strong problem-solving skills, analytical skills, and detail-oriented
• Ability to positively adjust to a rapidly changing environment
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment